Terms and Conditions
Terms and Conditions
Effective Date: October 9, 2026
1. Acceptance of Terms
Welcome to the website of WOUGLOBAL LLC (“WOUGLOBAL,” “we,” “us,” or “our”), a transportation company located at 627 Travis Way, Harrisburg, PA 17110, USA. These Terms and Conditions (“Terms”) govern your access to our website, our booking and request forms, and the transportation services we provide (together, the “Services”). By visiting our website, submitting a ride request, or riding with us, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use our website or Services. If you book on behalf of another person, you confirm that you have the authority to accept these Terms for them and that you will share these Terms with that person.
2. Our Services
WOUGLOBAL provides pre-scheduled transportation, which may include wheelchair transportation, rides to medical appointments, dialysis and physical therapy visits, hospital discharges, outpatient procedures, private pay transportation, school transportation, event transportation, airport pick-up and drop-off, day-to-day errands, and taxi service. Availability may vary by location, vehicle availability, and the needs of each passenger. Descriptions on our website are general information and do not guarantee that a particular service is available for a particular trip.
3. Not an Emergency Service
Our Services are not a substitute for emergency medical care. If you or anyone else is experiencing a medical emergency, call 911 immediately. Please do not use our website, forms, email, or text messages to request urgent help, because those channels are not monitored in real time.
4. Eligibility
You must be at least 18 years old to book our Services. A passenger under 18 must be accompanied by a parent or legal guardian unless we have agreed in writing to a school transportation arrangement.
5. Booking and Ride Requests
When you request a ride, please provide your name, contact details, pickup and drop-off locations, date and time, the number of passengers, and any mobility, accessibility, or special assistance needs. A request is not a confirmed booking until we confirm it by phone, email, or text message. We recommend booking as early as possible, and same-day requests are accepted only when schedules and vehicles allow.
Pickup and arrival times are estimates. Traffic, weather, road conditions, medical delays, and other events beyond our control can affect timing. Please be ready at your pickup location at the scheduled time. Our driver will wait a reasonable period for you, and if we cannot reach you after that time, the trip may be treated as a no-show under Section 8.
6. Passenger Health, Mobility, and Equipment
Our drivers are trained to help passengers board, ride, and exit our vehicles safely, but they are not nurses or medical providers. They cannot give medication, perform medical procedures, or monitor medical conditions during a trip. If a passenger needs medical monitoring or personal care, a qualified escort or caregiver must travel with them.
Please tell us about any wheelchair, walker, oxygen equipment, or other device before the trip, including the type, approximate size, and weight. We may decline or reschedule a ride if equipment cannot be safely secured or if a trip would create a safety risk. Service animals are welcome as required by law. All passengers must use seat belts and wheelchair securement systems whenever they are provided.
7. Accessibility and Reasonable Accommodations
WOUGLOBAL is committed to serving passengers with disabilities and treating every rider with dignity. If you need a reasonable accommodation, please contact us before your trip so that we can plan properly. We will work with you in good faith to meet your needs, unless doing so would create a safety risk or fundamentally change the nature of our Services.
8. Cancellations, Changes, and No-Shows
Please notify us as early as possible if you need to cancel or change a trip so that we can offer the time to another passenger. Late cancellations and no-shows may result in a fee, which we will tell you about when you book. We understand that medical situations can change quickly, and we will consider the circumstances before applying any fee.
We may cancel or reschedule a trip because of severe weather, vehicle problems, driver unavailability, safety concerns, or events beyond our control. If we do, we will contact you as soon as reasonably possible and work with you to find another time.
9. Fees and Payment
Our fees will be explained to you at booking or in a written quote. Prices may depend on distance, wait time, additional stops, equipment needs, and the type of service selected. Private pay transportation packages are subject to the terms stated when you purchase them. Estimates are not final if trip details change after booking, and we will tell you about any change before the trip whenever we can.
Payment is due by the method and at the time we explain when you book. We do not bill insurance, Medicaid, or other third parties unless we have agreed to do so in writing. If you believe you were charged incorrectly, please contact us promptly, and in any event, within thirty (30) days, so that we can review the charge. Refunds are considered case by case and are not guaranteed.
10. Passenger Conduct and Safety
To keep everyone safe, passengers agree to follow these rules:
-
Use seat belts and securement systems at all times.
-
Treat our drivers, staff, and fellow passengers with courtesy and respect.
-
Do not smoke, vape, or use illegal substances in our vehicles.
-
Do not bring weapons, hazardous materials, or open alcohol containers.
-
Follow the reasonable safety instructions of our drivers.
-
Use child safety restraints as required by Pennsylvania law. Unless we have agreed otherwise in writing, the parent or guardian must provide the restraint.
We may refuse or end service immediately, without refund, if a passenger’s behavior threatens safety or disrupts the trip. Passengers are responsible for damage they cause to a vehicle, and we may charge reasonable cleaning or repair costs.
11. Lost Property
Please check your belongings before leaving our vehicle. If we find an item left behind, we will make a reasonable effort to contact you and return it, and we may charge a delivery fee. We are not responsible for lost, stolen, or damaged personal items, and items not claimed within a reasonable time may be donated or discarded.
12. Privacy and Personal Information
We respect your privacy. The information you share, including trip details that may relate to your health or mobility, is used to schedule and provide your ride, to contact you, and to improve our Services. We limit the information we collect to what we need. Please review our Privacy Policy to learn how we collect, use, and protect personal information.
13. Text Messages and Communications
If you give us your mobile number and agree to receive messages, you consent to receive text messages from WOUGLOBAL about ride confirmations, reminders, schedule changes, and customer service. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP. Consent to text messages is not a condition of using our Services. We may also contact you by phone and email about your bookings.
14. Use of Our Website
You agree to use our website only for lawful purposes. You may not submit false or misleading ride requests, interfere with the operation or security of the site, attempt to gain unauthorized access, use automated tools to collect data, introduce harmful code, or use the site in a way that violates any law or the rights of others. We may restrict or block access to the website if we believe these Terms are being violated.
15. Intellectual Property
All content on our website, including text, graphics, logos, images, and layout, belongs to WOUGLOBAL or its licensors and is protected by copyright, trademark, and other laws. You may view and print pages for your personal, non-commercial use. You may not copy, modify, distribute, or republish our content without our prior written permission.
16. Third-Party Links
Our website may link to websites operated by others, such as social media platforms. We do not control those websites and are not responsible for their content, policies, or practices. Visiting a linked website is at your own risk and is governed by that website’s terms.
17. Disclaimers
Our website and Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our website will be uninterrupted or error-free, that pickup or arrival times will be exact, or that every requested trip can be accommodated. Information on our website is not medical advice.
18. Limitation of Liability
To the fullest extent permitted by law, WOUGLOBAL and its owners, employees, drivers, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost income or missed appointments, arising from your use of our website or Services. Our total liability for any claim relating to the Services will not exceed the amount you paid for the trip giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for our own gross negligence or willful misconduct.
19. Indemnification
You agree to defend, indemnify, and hold harmless WOUGLOBAL and its owners, employees, drivers, and agents from claims, losses, and expenses, including reasonable attorneys’ fees, arising from your violation of these Terms, your misuse of the Services, or inaccurate information you give us about a passenger’s needs or equipment.
20. Events Beyond Our Control
We are not responsible for delays or failures in performing our Services caused by events beyond our reasonable control, including severe weather, natural disasters, road closures, accidents, public health measures, government action, fuel shortages, mechanical failures, or interruptions in utilities or communications.
21. Termination
We may suspend or end your access to our website or Services at any time, with or without notice, if you violate these Terms or if we reasonably believe it is necessary to protect the safety of passengers, drivers, or others. Sections that by their nature should survive termination, including payment obligations, disclaimers, limitation of liability, and indemnification, will remain in effect.
22. Governing Law and Disputes
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law rules. If a dispute arises, please contact us first so that we can try to resolve it informally. If we cannot, you agree that any legal action will be brought in the state or federal courts located in or serving Dauphin County, Pennsylvania, and you consent to their jurisdiction.
23. Changes to These Terms
We may update these Terms from time to time. When we do, we will post the revised Terms on this page and change the effective date above. Your continued use of our website or Services after an update means you accept the revised Terms.
24. General Provisions
These Terms, together with our Privacy Policy and any written booking confirmation or quote, form the entire agreement between you and WOUGLOBAL regarding the Services. If any part of these Terms is found unenforceable, the remaining parts will stay in effect. Our failure to enforce a provision is not a waiver of it. You may not assign your rights under these Terms without our written consent, and we may assign ours in connection with a merger, sale, or reorganization.
25. Complaints and Feedback
Your feedback helps us improve. If you have a concern about a ride or a driver, please contact us as soon as possible so that we can review it and respond. We take every report seriously and will work to resolve it fairly.
26. Contact Us
If you have questions about these Terms, please contact us.
WOUGLOBAL LLC
627 Travis Way, Harrisburg, PA 17110, USA
Phone: 717-870-0101
Email: BWOUWE80@GMAIL.COM
