PRIVACY POLICY
Privacy Policy
Effective Date: October 9, 2026
1. Introduction
WOUGLOBAL LLC (“WOUGLOBAL,” “we,” “us,” or “our”) provides transportation services from our office at 627 Travis Way, Harrisburg, PA 17110, USA. We understand that the information you share with us can be personal, especially when it relates to your health, mobility, or family. This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and the choices you have. It applies to our website, our booking, contact, appointment, and referral forms, our phone, email, and text communications, and the transportation services we provide (together, the “Services”). By using our Services, you agree to the practices described here.
2. Information We Collect
We collect only the information we need to provide safe and reliable transportation. Depending on how you interact with us, we may collect the following.
- Contact details: your name, phone number, email address, and mailing address.
- Trip details: pickup and drop-off locations, travel dates and times, the number of passengers, and the type of service you request.
- Mobility and assistance needs: information about wheelchairs, walkers, oxygen equipment, or other devices, and any assistance a passenger needs to ride safely.
- Payment details: billing information and payment records for private pay trips and packages. Payment card details are handled by our payment processors, and we do not store full card numbers.
- Communications: messages, form entries, call notes, feedback, and complaints you send to us.
- Referral information: the name and contact details of a person you ask us to contact.
- Website and device data: your IP address, browser type, device type, pages viewed, and the date and time of your visit.
3. How We Collect Information
We collect information directly from you when you request a ride, fill out a form, call or message us, apply for a job, or ask for an estimate. We also collect some information automatically when you visit our website, through cookies and similar tools. If another person books a ride for you, such as a family member or caregiver, we may receive your information from them. Facilities such as clinics or care centers may also share trip details with us when they arrange a ride on your behalf.
4. How We Use Your Information
We use personal information for the following purposes:
- To schedule, confirm, and provide your transportation.
- To plan routes and prepare vehicles and drivers for your specific needs.
- To contact you about bookings, reminders, delays, and changes.
- To process payments, issue quotes, and keep business records.
- To respond to questions, requests, feedback, and complaints.
- To protect the safety of passengers, drivers, and the public.
- To improve our website, our Services, and the training of our team.
- To comply with legal obligations and enforce our Terms and Conditions.
We do not use the information you give us for purposes that are unrelated to these, unless we tell you first and, where required, ask for your consent.
5. Text Messages and Calls
If you give us your mobile number and agree to receive text messages, we will use it to send ride confirmations, reminders, schedule changes, and customer service messages. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP, and you can ask for help by replying HELP. Your consent to text messages is not required to use our Services. We do not share mobile phone numbers or text messaging consent with third parties for their marketing purposes.
6. Marketing Communications
From time to time, we may send you information about our Services, special packages, or helpful updates by email or text message, but only if you have chosen to receive them. Every marketing message explains how to opt out. If you opt out, we will still send you messages that are necessary for your rides, such as confirmations, reminders, and schedule changes.
7. How We Share Information
We share personal information only when it is needed and only with the following groups.
- Our team: drivers and staff receive the details they need to complete your trip, such as your name, pickup location, and mobility needs.
- Service providers: companies that help us operate, such as website hosting, scheduling, payment processing, communications, and analytics providers. They may use your information only to perform services for us.
- Healthcare facilities and caregivers: when you ask us, or when a facility or caregiver arranged your ride, we may confirm pickup, arrival, or schedule details with them.
- Legal and safety reasons: when we believe disclosure is required by law, subpoena, or court order, or is necessary to protect the rights, property, or safety of our passengers, our team, or others.
- Business changes: if we merge with, sell to, or reorganize with another business, your information may be transferred as part of that transaction, subject to this Policy.
- With your consent: in any other situation where you have agreed to the sharing.
8. We Do Not Sell Your Information
WOUGLOBAL does not sell your personal information for money, and we do not share it with third parties for their own advertising. If this ever changes, we will update this Policy and give you the choices the law requires. You can use the “Do Not Sell/Share My Personal Information” link in our website footer, or contact us, to make a request at any time.
9. Cookies and Analytics
Our website uses cookies and similar technologies, which are small files stored on your device. We use them to keep the site working, remember your preferences, understand how visitors use our pages, and improve performance. Some cookies are essential, while others collect general usage information such as pages visited and time spent on the site.
You can control cookies through your browser settings, including blocking or deleting them. If you do, some parts of our website may not work as expected. Some browsers offer a “Do Not Track” signal. Our website does not currently respond to these signals, because there is no common standard for them.
10. Health and Mobility Information
To keep you safe, we may need to know about a passenger’s mobility, equipment, or assistance needs. We ask only for what we need to plan the trip. We use this information to prepare the right vehicle and support, and we share it only with team members and others as described in this Policy. Please do not send us full medical records, diagnoses, or other medical details through our website forms or text messages. Depending on our role in a particular arrangement, some information may also be covered by health privacy laws, and where those laws apply to us, we follow them.
11. Where Your Information Is Stored
WOUGLOBAL operates in the United States, and the information we collect is stored and processed on systems located in the United States or provided by our service providers. If you access our website from outside the United States, you understand that your information will be handled in accordance with this Policy and the laws that apply here.
12. Data Retention
We keep personal information only as long as we need it to provide our Services, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we delete it or make it anonymous. Retention periods vary depending on the type of information and the reason we collected it.
13. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information from loss, misuse, and unauthorized access. These include limiting access to those who need it, using secure payment processors, and protecting our systems with passwords and other controls. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, please contact us right away. If a breach affects your information, we will notify you as required by law.
14. Your Choices and Rights
You have choices about your information. Depending on where you live, you may have the right to:
- Ask what personal information we hold about you and request a copy.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete personal information, subject to legal and business exceptions.
- Opt out of text messages by replying STOP, or opt out of emails by using the unsubscribe link.
- Ask that we not sell or share your personal information.
- Not be treated unfairly for exercising your privacy rights.
To make a request, contact us using the details below. We may need to verify your identity before we respond, and we will reply within the time required by law. If you use an authorized agent to make a request for you, we may ask for proof of their authority.
15. Children’s Privacy
Our website is intended for adults. We do not knowingly collect personal information from children under 13 through our website. When a parent, guardian, or school arranges transportation for a minor, we collect only the information needed to provide the ride safely. If you believe a child has given us information without permission, please contact us, and we will delete it.
16. Third-Party Links
Our website may contain links to other websites, including social media pages. We do not control these sites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit. Visiting them is entirely your choice.
17. Photos and Testimonials
We will not publish photographs, names, or testimonials that identify you or a family member on our website or social media without your clear permission. If you give us permission and later change your mind, contact us, and we will remove the content from our website within a reasonable time.
18. Referrals
If you refer someone to us, please make sure they are comfortable with you sharing their contact details. We use the information you give us only to contact the person you named about our Services, and they may ask us to delete it at any time.
19. Job Applicants
If you apply for a position with WOUGLOBAL, we collect the information you submit, such as your name, contact details, work history, certifications, and references. We use it to evaluate your application, check qualifications, and communicate with you about the role. We keep application records for a reasonable period and may share them with service providers who assist with hiring, background screening, or driver qualification checks as permitted by law.
20. Additional Rights for Certain States
Residents of some states, including California, may have additional privacy rights under local law. These can include the right to know the categories of personal information we collect and the purposes for which we use it, the right to know whether we sell or share it, and the right to appeal if we decline your request. We honor valid requests as required by the laws that apply to you. We do not sell personal information, and we do not use or disclose sensitive personal information for purposes beyond those the law allows.
21. Privacy Questions and Complaints
If you are unhappy with how we have handled your information, please contact us first so that we can try to fix the problem. We take privacy concerns seriously, will review every complaint carefully, and will respond as quickly as we reasonably can. You may also have the right to contact your state attorney general or another regulator.
22. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our Services, or the law. When we do, we will post the updated version on this page and change the effective date above. If a change is significant, we will take additional steps to notify you where required.
23. Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, please contact us.
WOUGLOBAL LLC
627 Travis Way, Harrisburg, PA 17110, USA
Phone: 717-870-0101
Email: BWOUWE80@GMAIL.COM
